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@ARTICLE{Memenga:282370,
author = {P. Memenga and E. Baumann and H. Luetke Lanfer and D.
Reifegerste and J. Geulen$^*$ and W. Weber$^*$ and A. Hahne
and A. Müller and S. Weg-Remers$^*$},
title = {{I}ntentions of {P}atients {W}ith {C}ancer and {T}heir
{R}elatives to {U}se a {L}ive {C}hat on {F}amilial {C}ancer
{R}isk: {R}esults {F}rom a {C}ross-{S}ectional {W}eb-{B}ased
{S}urvey.},
journal = {Journal of medical internet research},
volume = {25},
issn = {1439-4456},
address = {Richmond, Va.},
publisher = {Healthcare World},
reportid = {DKFZ-2023-01752},
pages = {e45198},
year = {2023},
note = {#LA:M100#},
abstract = {An important prerequisite for actively engaging in cancer
prevention and early detection measures, which is
particularly recommended in cases of familial cancer risk,
is the acquisition of information. Although a lot of cancer
information is available, not all social groups are equally
well reached because information needs and communicative
accessibility differ. Previous research has shown that a
live chat service provided by health professionals could be
an appropriate, low-threshold format to meet individual
information needs on sensitive health topics such as
familial cancer risk. An established German Cancer
Information Service is currently developing such a live chat
service. As it is only worthwhile if accepted by the target
groups, formative evaluation is essential in the course of
the chat service's development and implementation.This study
aimed to explore the acceptance of a live chat on familial
cancer risk by patients with cancer and their relatives
(research question [RQ] 1) and examine the explanatory power
of factors associated with their intentions to use such a
service (RQ2). Guided by the Extended Unified Theory of
Acceptance and Use of Technology (UTAUT2), we examined the
explanatory power of the following UTAUT2 factors:
performance expectancy, effort expectancy, social influence,
facilitating conditions, and habit, supplemented by
perceived information insufficiency, perceived
susceptibility, perceived severity, and cancer diagnosis as
additional factors related to information seeking about
familial cancer.We conducted a cross-sectional survey via a
German web-based access panel in March 2022 that was
stratified by age, gender, and education (N=1084). The
participants are or have been diagnosed with cancer
themselves (n=144) or have relatives who are or have been
affected (n=990). All constructs were measured with
established scales. To answer RQ1, descriptive data (mean
values and distribution) were used. For RQ2, a blockwise
multiple linear regression analysis was conducted.Overall,
$32.7\%$ of participants were (rather) willing, $28.9\%$
were undecided, and $38.4\%$ were (rather) not willing to
use a live chat on familial cancer risk in the future. A
multiple linear regression analysis explained $47\%$ of the
variance. It revealed that performance expectancy, social
influence, habit, perceived susceptibility, and perceived
severity were positively associated with the intention to
use a live chat on familial cancer risk. Effort expectancy,
facilitating conditions, information insufficiency, and
cancer diagnosis were not related to usage intentions.A live
chat seems promising for providing information on familial
cancer risk. When promoting the service, the personal
benefits should be addressed in particular. UTAUT2 is an
effective theoretical framework for explaining live chat
usage intentions and does not need to be extended in the
context of familial cancer risk.},
keywords = {Extended Unified Theory of Acceptance and Use of Technology
(Other) / cancer information seeking (Other) / cancer risk
(Other) / cross-sectional survey (Other) / diagnosis (Other)
/ familial cancer risk (Other) / genetic testing (Other) /
live chat (Other) / patients and relatives with cancer
(Other) / patients with cancer (Other) / severity (Other) /
technology acceptance (Other)},
cin = {M100},
ddc = {610},
cid = {I:(DE-He78)M100-20160331},
pnm = {313 - Krebsrisikofaktoren und Prävention (POF4-313)},
pid = {G:(DE-HGF)POF4-313},
typ = {PUB:(DE-HGF)16},
pubmed = {pmid:37639311},
doi = {10.2196/45198},
url = {https://inrepo02.dkfz.de/record/282370},
}